The investigation revealed that the three firms maintained inadequate digital systems for processing user requests, leading to significant delays in pass activation. These technical hurdles effectively curtailed the window of time annual public transport pass holders could use their entitled benefits. Among the sanctioned entities, Uber-backed Lime faces the steepest penalty at €1.4 million, followed by Bird at €750,000 and Dott at €525,000.
Beyond the issues regarding transport passes, the regulator singled out Bird for an additional practice of deactivating user accounts without warning or justification. These actions directly contravened the service agreements established when the companies secured their operating rights in the capital. None of the three operators provided an immediate response to requests for comment regarding the authority's findings.
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