NTT Data: Scaling AI Beyond the Pilot Phase

Jesus Ordonez Garcia, CEO of consulting for Benelux and France at NTT Data, argues that scaling requires moving beyond controlled environments to integrate AI into thousands of daily business processes. The challenge lies in ensuring security and data integrity, as applying advanced models to broken workflows only accelerates existing inefficiencies rather than solving them. This transition demands a shift in organizational culture, where employees are trained to view AI as a collaborative tool rather than an existential threat.

Jeroen van Hamersveld, Netherlands country managing director, emphasizes that the human element is as critical as the technical infrastructure. He draws a parallel to early office technology training, noting that today’s employees require guidance to handle complex LLMs responsibly. Without a clear strategy for data sovereignty and quality, most projects fail to deliver tangible value. Consequently, NTT Data is positioning itself as an orchestration layer, helping firms manage autonomous agents as if they were vital staff members—requiring oversight, support, and defined accountability to function effectively within a cohesive enterprise landscape.